Privacy Policy

At Hotels Neeranand Plaza, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information:

• Full name

• Email address

• Contact number

• Billing or payment details (only during booking)

• Government ID details (as per local regulations)

• Booking and stay preferences

• Feedback or reviews

Non-Personal Information:

• Browser type and version

• IP address

• Device information

• Time spent on the website

• Pages visited

• Cookies and usage data

2. How We Use Your Information

The data collected is used to:

• Process bookings and payments

• Provide customer support and respond to inquiries

• Personalize your experience

• Improve website functionality and user experience

• Send booking confirmations, promotional offers, and service-related messages

• Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data with:

• Trusted third-party service providers for booking, payment, or marketing assistance

• Legal or governmental authorities when required by law

• Our affiliated hotel partners under the Itsy Hotels brand for service fulfillment

4. Data Security

We prioritize the safety of your personal information. Our website uses:

• Secure Sockets Layer (SSL) encryption

• Firewalls and malware protection

• Regular website security audits

We take all reasonable precautions to prevent unauthorized access, misuse, or disclosure of your data.

5. Use of Cookies

Cookies are small files placed on your device to enhance browsing experience. We use cookies to:

• Analyze website traffic

• Remember your booking preferences

• Serve targeted advertisements on third-party platforms

You can choose to disable cookies via your browser settings, but it may limit some functionalities of the website.

6. Third-Party Links

Our website may contain links to third-party platforms like Booking.com, MakeMyTrip, and social media sites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies separately.

7. Your Data Rights

As a user, you have the right to:

• Access the personal data we hold about you

• Request correction of incorrect data

• Request deletion of your data (subject to legal obligations)

• Opt out of marketing communications at any time

To exercise these rights, please contact us at info@hotelneeranandplaza.com

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we learn that a child has provided us personal data, we will delete it promptly.

9. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. We encourage users to review this page regularly for updates.

10. Contact Us

If you have any questions or concerns regarding our privacy practices or this policy, feel free to reach out:

📧 info@hotelneeranandplaza.com

Effective Date: March 28, 2025